Shipping & Delivery

O’Spire / O’Spire Cycling

Last updated: 27th January 2026

1. SHIPPING PROVIDER AND ROLE

1.1 We use Interparcel to arrange shipment of customer orders.

1.2 Interparcel acts as a shipping aggregator, engaging third-party courier and freight providers on our behalf.

1.3 All delivery services are performed by independent carriers. We do not operate or control courier networks.

1.4 By placing an order, you acknowledge that delivery is subject to the applicable carrier’s terms, conditions, and service limitations.

2. SHIPPING METHODS AND FREIGHT TYPES

2.1 Orders may be shipped using:

• Standard parcel services

• Express parcel services

• Road freight or specialist freight services

2.2 Oversized or freight items include (but are not limited to):

• Bicycles

• Frames

• Wheelsets

• Large or bulky accessories

2.3 Freight services may involve:

• Extended transit times

• Ground-level or curbside delivery only

• Limited access delivery vehicles

• No guaranteed time windows

3. SHIPPING COSTS AND CALCULATION

3.1 Shipping costs are calculated based on:

• Item dimensions and weight

• Freight classification

• Delivery location

3.2 Shipping charges are non-refundable, except where required under Australian Consumer Law.

3.3 Where actual carrier charges exceed the amount paid due to:

• Re-measurement or reclassification

• Inaccessible delivery locations

• Incorrect or incomplete address details

we reserve the right to recover the additional cost prior to delivery or re-dispatch.

4. DISPATCH POLICY — DEFAULT “SHIP COMPLETE”

4.1 Our default policy is to dispatch orders only once all items are available and ready to ship.

4.2 This approach reduces freight costs, environmental impact, and the risk of lost or mismatched items.

4.3 We are not obliged to split shipments unless required by Australian Consumer Law.

5. PARTIAL SHIPMENTS AND ADDITIONAL COSTS

5.1 If you request partial shipment of an order:

• Additional shipping costs may apply

• All additional costs must be paid before dispatch

5.2 Where an order is shipped in multiple consignments for operational reasons, each consignment may incur separate freight charges.

5.3 Partial shipment does not entitle cancellation of remaining items.

6. DISPATCH TIMEFRAMES

6.1 Orders are typically dispatched within 1–3 business days once all items are available, unless otherwise stated.

6.2 Dispatch may be delayed due to:

• Stock availability

• Assembly or custom work

• Peak trading periods

• Freight scheduling constraints

6.3 Dispatch confirmation and tracking details will be issued once lodged with Interparcel.

7. DELIVERY TIMEFRAMES (ESTIMATES ONLY)

7.1 Delivery timeframes are estimates only and not guaranteed.

7.2 Delays may occur due to:

• Carrier capacity or network congestion

• Weather events

• Public holidays

• Regional or remote locations

7.3 We are not responsible for delays caused by third-party carriers.

8. SIGNATURE ON DELIVERY — HIGH-VALUE ITEMS

8.1 Signature on delivery is mandatory for high-value orders exceeding AUD $1,000, including but not limited to:

• Bicycles

• Frames

• Complete wheelsets

8.2 We reserve the right to require signature on delivery for any order at our discretion.

8.3 Where signature on delivery applies:

• Goods will not be left unattended

• Failed delivery attempts may result in depot collection or re-delivery fees

8.4 Any re-delivery or storage charges imposed by the carrier will be passed on to you.

9. AUTHORITY TO LEAVE AND TRANSFER OF RISK

9.1 Where authority to leave is permitted by the carrier and selected by you, goods may be left unattended.

9.2 Risk in goods passes to you upon delivery to the nominated address, including where goods are left under authority to leave instructions.

9.3 You accept responsibility for loss, theft, or damage once delivery has occurred.

10. TITLE

10.1 Title to goods passes once full payment has been received.

11. DELIVERY ADDRESS REQUIREMENTS (INCLUDING PO BOXES)

11.1 You are responsible for providing a complete, accurate, and accessible delivery address.

11.2 PO Boxes may not be serviceable for many courier or freight services, particularly for:

• Oversized items

• Freight consignments

• Signature-required deliveries

11.3 It is strongly advised that PO Boxes are not used as a shipping address.

11.4 Where a PO Box is supplied and delivery is not possible:

• The shipment may be delayed, returned, or rebooked

• Any additional costs incurred will be payable by you

12. FREIGHT ACCESS AND DELIVERY CONDITIONS

12.1 You are responsible for ensuring the delivery location:

• Is accessible by standard courier or freight vehicles

• Has safe and lawful access

12.2 Additional services such as:

• Stair carry

• Apartment delivery

• Lift access

• Narrow accessways

are not included unless expressly agreed in writing.

12.3 Any additional carrier charges due to access issues will be passed on to you.

13. FAILED DELIVERIES AND RETURNS TO SENDER

13.1 If delivery fails due to:

• No recipient available

• Inaccessible address

• Failure to collect from depot

the shipment may be returned to sender.

13.2 Re-dispatch will incur additional shipping and handling fees.

14. PRE-DISPATCH CONDITION — BICYCLES & HIGH-VALUE GOODS

14.1 All bicycles and high-value items are:

• Inspected prior to dispatch

• Packed in accordance with manufacturer and carrier requirements

14.2 By placing an order, you acknowledge that minor cosmetic variations may occur during transit and that transit damage claims are subject to carrier investigation processes.

14.3 Any issues must be reported promptly upon delivery and before use.

15. LOST, DAMAGED OR DELAYED SHIPMENTS

15.1 You must notify us as soon as reasonably possible if a shipment is delayed, lost, or damaged.

15.2 We will lodge an enquiry or claim with Interparcel and/or the carrier where appropriate.

15.3 Investigation timelines and compensation limits are determined by the carrier.

15.4 To the extent permitted by law, we are not liable for loss or damage in transit once goods have been handed to the carrier, except where Australian Consumer Law applies.

16. TRANSIT INSURANCE

16.1 Transit insurance may be offered at checkout for eligible shipments.

16.2 Where insurance is declined, shipments travel at your risk, subject to your rights under Australian Consumer Law.

17. CARRIER SELECTION

17.1 Carrier selection is managed via Interparcel.

17.2 We do not guarantee the use of a specific courier unless agreed in writing.

18. AUSTRALIAN CONSUMER LAW

18.1 Nothing in this policy excludes, restricts, or modifies rights available under the Australian Consumer Law.

19. CONTACT

sales@ospire.com.au