Privacy

O’Spire / O’Spire Cycling

Last updated: 27th January 2026

1. INTRODUCTION

O’Spire / O’Spire Cycling (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store personal information.

2. PERSONAL INFORMATION WE COLLECT

We may collect personal information including:

  • Name

  • Billing and delivery address

  • Email address and phone number

  • Order and transaction details

  • IP address and device information

Payment information is processed securely by third-party payment providers. We do not store full payment card details.

3. HOW WE COLLECT INFORMATION

We collect information when you:

  • Place an order

  • Create an account

  • Contact us

  • Browse our website (via cookies and analytics tools)

4. HOW WE USE PERSONAL INFORMATION

We use personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate about orders and services

  • Improve our website and offerings

  • Comply with legal obligations

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

  • Payment processors

  • Shipping and logistics providers

  • IT and website service providers (including Shopify)

  • Legal or regulatory authorities where required

We do not sell personal information.

6. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to improve functionality and analyse usage.

You may disable cookies via your browser settings, though this may affect website performance.

7. DATA STORAGE AND SECURITY

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Data may be stored or processed overseas (including via Shopify servers), subject to appropriate safeguards.

8. ACCESS AND CORRECTION

You may request access to or correction of your personal information by contacting us.

9. MARKETING COMMUNICATIONS

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us.

10. COMPLAINTS

If you have a privacy concern or complaint, contact us at:

📧 sales@ospire.com.au

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be published on our website.

12. CONTACT DETAILS

O’Spire / O’Spire Cycling
📧 sales@ospire.com.au