Privacy
O’Spire / O’Spire Cycling
Last updated: 27th January 2026
1. INTRODUCTION
O’Spire / O’Spire Cycling (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store personal information.
2. PERSONAL INFORMATION WE COLLECT
We may collect personal information including:
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Name
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Billing and delivery address
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Email address and phone number
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Order and transaction details
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IP address and device information
Payment information is processed securely by third-party payment providers. We do not store full payment card details.
3. HOW WE COLLECT INFORMATION
We collect information when you:
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Place an order
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Create an account
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Contact us
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Browse our website (via cookies and analytics tools)
4. HOW WE USE PERSONAL INFORMATION
We use personal information to:
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Process and fulfil orders
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Provide customer support
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Communicate about orders and services
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Improve our website and offerings
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Comply with legal obligations
5. DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information to:
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Payment processors
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Shipping and logistics providers
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IT and website service providers (including Shopify)
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Legal or regulatory authorities where required
We do not sell personal information.
6. COOKIES AND ANALYTICS
Our website uses cookies and similar technologies to improve functionality and analyse usage.
You may disable cookies via your browser settings, though this may affect website performance.
7. DATA STORAGE AND SECURITY
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Data may be stored or processed overseas (including via Shopify servers), subject to appropriate safeguards.
8. ACCESS AND CORRECTION
You may request access to or correction of your personal information by contacting us.
9. MARKETING COMMUNICATIONS
You may opt out of marketing communications at any time by using the unsubscribe link or contacting us.
10. COMPLAINTS
If you have a privacy concern or complaint, contact us at:
If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be published on our website.
12. CONTACT DETAILS
O’Spire / O’Spire Cycling
📧 sales@ospire.com.au
At O'Spire we know that your favourite bike is the one that works best, which is why we have such a high standard for our mechanical work. We offer three different standard service packages but always welcome custom jobs. If you have a service request outside the norm or simply have a question regarding bike maintenance, please fill in the form below and one of our team will get back to you shortly.
NOTE:
- All services (regardless of package choice) will undergo a preliminary inspection by our technician for assessment. You (the customer) will receive a quote via email prior to commencement of any work for transparency of indicative cost to review for approval to commence works. We will not commence work until quotation is approved.
- Whilst we try our best to provide as accurate a quotation as possible, unforeseen re-placement of parts or additional labour will incur an additional charge.
- O'Spire unfortunately is unable to service any e-bikes outside of Kalkhoff e-bikes.
- Drop off for servicing or mechanical work is between 10.00am - 11.00am on day of booked service unless confirmed by a staff member otherwise. To ensure a seemless process, it is preferred that you drop off your bike the day before your scheduled service where possible.
Every single bicycle is test ridden for quality assurance.
Service levels do not include cost of additional parts required to complete service.
Due to limited storage, bikes that have completed a service that have not been collected within 4 business days will incur a storage fee of $20.00 per day payable upon collection.
- Labour is calculated at a rate of $200.00 per hour.
Essentials Service - Quick tune up to get you on your next adventure!
$179 | Introductory price $134
Perfect for regular maintenance and keeping your bike running smoothly.
Includes:
Gear tuning and adjustment
Brake tuning and adjustment
Safety check of key components
Torque check on major bolts
Basic clean (frame wipe-down and drivetrain surface clean)
- Headset adjustment
Tyre pressure check and inflation
Ideal for bikes that are riding well but need a tune-up to stay that way.
Premium Service - Precision care means peak performance (recommended every 3-6 months for optimal performance)
$254 | Introductory price $199
A more thorough service for bikes that need extra care and performance reassurance.
Includes everything in the Essentials Service, plus:
Check and adjustment of hub, headset, and bottom bracket bearings
Drivetrain inspection for wear
More detailed safety inspection
Drivetrain & moving parts lubricated
Minor wheel true
Great for bikes that see regular use or haven’t been serviced in a while.
Pro Service - The bells and whistles package (recommended every 6-12 months)
$374 | Introductory price $319
Our most comprehensive service for peak performance and a fresh feel.
Includes everything in the Premium and Essentials-Level Services, plus:
Full detail clean (deep drivetrain clean, frame polish, wheel clean)
Comprehensive performance check and fine-tuning
Comprehensive wheel true
Check level coin battery charge
Check firmware (if applicable), optimise and apply updates if available
Inspect tubeless sealant (if applicable)
Perfect for high-use bikes, event prep, or anyone wanting their bike feeling like new again.
Full Strip and Rebuild $500-750 (please contact us for a comprehensive quote)
Full bike inspection
Components removed, cleaned and degreased
Gear tune
Brake adjust
True and tension wheels
Bearing check & adjust headset, hubs and bottom bracket
Complete end-to-end nut and bolt check
Moving parts lubricated
Regrease bearings
Meticulous re-assembly of components.
