Blog

At O'Spire we know that your favourite bike is the one that works best, which is why we have such a high standard for our mechanical work. We offer three different standard service packages but always welcome custom jobs. If you have a service request outside the norm or simply have a question regarding bike maintenance, please fill in the form below and one of our team will get back to you shortly.

NOTE:

• All services (regardless of package choice) will undergo a preliminary inspection by our technician for assessment. You (the customer) will receive a quote via email prior to commencement of any work for transparency of indicative cost to review for approval to commence works. We will not commence work until quotation is approved.
• Whilst we try our best to provide as accurate a quotation as possible, unforeseen re-placement of parts or additional labour will incur an additional charge.
• O'Spire unfortunately is unable to service any e-bikes outside of Kalkhoff e-bikes.
• Drop off for servicing or mechanical work is between 10.00am - 11.00am on day of booked service unless confirmed by a staff member otherwise. To ensure a seemless process, it is preferred that you drop off your bike the day before your scheduled service where possible.

• Every single bicycle is test ridden for quality assurance.

• Service levels do not include cost of additional parts required to complete service.

• Due to limited storage, bikes that have completed a service that have not been collected within 4 business days will incur a storage fee of $20.00 per day payable upon collection.

• Labour is calculated at a rate of $200.00 per hour.